CRM Project Manager in London at WaterAid

Date posted: 8/2/2019

Job Snapshot

Job Description

Want to use your skills in customer relationship management to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

Join WaterAid as CRM Project Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you'll be joining a 2018 Great Place to Work® award-winning organisation.

The Performance and Insight Department plays a vital role in the administration of WaterAid's funds, data and supporter service through the day-to-day management and development of our CRM and BI systems. Two years ago WaterAid moved from using Raiser's Edge to using Microsoft Dynamics CRM. In that time there have been many developments and improvement made to the CRM system in order to meet the needs of the day to day users. Presently, the CRM is predominantly used by the Communications and Fundraising directorate.

In this role, you will:

* Set the vision and provide influential leadership, and management, over Database and System Development officers during the project;

* To act as the team's expert in project management and to represent the team in project meetings;

* Ensure that the project is controlled effectively using the project plan, scope management, and resourcing and finance processes;

* To actively engage colleagues at all levels, and beyond the Communications and Fundraising directorate, in the use and benefit of CRM;

To be successful, you'll need:
* Proven experience of project management, delivering on-time, on-budget and on-specification.
* Experience of leadership and coaching over indirect line reports.
* Experience of managing administration and quality of a project.

To see the full job pack, please click Apply.

Other Information
WaterAid benefits include:
* 36 days holiday (including Bank Holidays)
* Option to buy an extra 5 days annual leave
* A generous pension plan with an employer contribution of up to 10%
* Flexible working conditions, including the opportunity for part-time work and home working up to 2 days a week

We are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.
Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date of 29th August. Please apply by submitting your CV and a cover letter in either Word Document or PDF.

Salary: £41,200 - £43,400 with excellent benefits. This is 12 month fixed term contract.

WaterAid is currently located at Durham Street, Vauxhall. However, we will be leaving our current location in the summer of 2020. The new location is to be confirmed but will be within zone 1-2 in London. The recruiting line manager will discuss this with you at the interview stage.

WaterAid is fully committed to protecting those with whom it comes into contact in WaterAid is committed to ensuring that wherever we work in the world there is no tolerance for the abuse of power, privilege or trust. WaterAid reinforces a culture of zero tolerance towards any form of inappropriate behaviour, abuse, harassment, or exploitation of any kind. The safeguarding of our beneficiaries, staff, volunteers and anyone working on our behalf, is our top priority, and we take our responsibilities extremely seriously. All staff and volunteers are required to share in this commitment through our Global Code of Conduct. We will conduct the most appropriate pre-employment references and checks to ensure high standards are maintained.

WaterAid is an equal opportunities, disability-confident employer and committed to achieving the highest standards of diversity, fairness and equality. Should you have a disability and require any additional support, please contact us at