Supporter Care Advisor in London at WaterAid

Date Posted: 2/11/2020

Job Snapshot

Job Description

Want to use your skills in supporter care to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

Join WaterAid as a Supporter Care Advisor to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you'll be joining a 2018 Great Place to Work® award-winning organisation.

The WaterAid Supporter Care team deliver an exceptional supporter experience and champion this across the organisation.
As our engaging and inspiring Supporter Care Advisor you will be the first point of contact for our supporters and motivate them to be part of our work.

This is initially a six month fixed term, full time role.

In this role you'll also:
* Engage, inspire and motivate people to support WaterAid and be part of our work for the long term

* Advise and accurately amend supporters' donation, contact details and communication details in line with compliance requirements

* Process non-standard donations within agreed turnaround times, tailoring and personalising letters to meet the needs of our supporters

* Support a programme of outbound calling to steward those supporting WaterAid through a variety of activities

* Proactively seek ways to change or enhance Supporter Care processes and procedures and implement improvements as appropriate

To be successful, you'll need:

  • Proven experience of excellent customer/supporter service skills
  • Strong written and verbal skills
  • A positive and proactive approach with 'can do' attitude


To see the full job pack, please click "Apply"

Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.

Applications will close one minute before midnight on 23 February. Availability for interview is required w/c 2 March.

Salary: £22,100 pro rata with excellent benefits.

Additional Information
WaterAid benefits include:

  • 36 days holiday (including Bank Holidays)
  • Option to buy an extra 5 days annual leave
  • We offer a generous pension plan with employer contribution of up to 10%
  • Flexible working conditions, including the opportunity for part-time work and home working up to 2 days a week
  • Season Ticket Loan
  • Free annual eye tests
  • Pay as You Give charitable giving scheme
  • Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave.
  • Sabbaticals
  • Volunteer Day


WaterAid is currently located at Durham Street, Vauxhall. However, we will be leaving our current location in the summer of 2020 (likely to be June/July 2020) and moving to 20 Canada Square, Canary Wharf. Therefore the London Office location and contract base, if you are successfully offered the role, will change. This will be discussed at the interview stage with you.

We are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

WaterAid is committed to ensuring that wherever we work in the world there is no tolerance for the abuse of power, privilege or trust. WaterAid reinforces a culture of zero tolerance towards any form of inappropriate behaviour, abuse, harassment, or exploitation of any kind. The safeguarding of our beneficiaries, staff, volunteers and anyone working on our behalf, is our top priority and we take our responsibilities extremely serious. All staff and volunteers are required to share in this commitment through our Global Code of Conduct. We will conduct the most appropriate pre-employment references and checks to ensure high standards are maintained.

WaterAid is an equal opportunities, disability-confident employer and committed to achieving the highest standards of diversity, fairness and equality. Should you have a disability and require any additional support, please contact us at careers@wateraid.org