Supporter Care Assistant in London at WaterAid

Date Posted: 10/31/2019

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    London
  • Experience:
    Not Specified
  • Date Posted:
    10/31/2019

Job Description

Want to use your skills in supporter care to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

Join WaterAid as a Supporter Care Assistant to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you'll be joining a 2018 Great Place to Work® award-winning organisation.

The WaterAid Supporter Care team ensures our supporters feel hugely valued and part of the family.

As our engaging and friendly Supporter Care Assistant you will deliver a fantastic experience for our supporters and help maintain long term support.

This is a fixed term role for six months.

In this role, you will be the first point of contact for enquiries as well as inspiring those supporting our work.

You'll also:

  • Personalise bespoke thank you letters,
  • Respond to enquiries through our social media channels,
  • Support our supporters in their personal fundraising,
  • Help our supporters with how they wish to be contacted,
  • Call our supporters to thank them for their wonderful support,
  • Assist with post processing and cash handling


To be successful, you'll need:

  • Proven experience of excellent customer/supporter care skills
  • Strong written and communication skills
  • A positive and 'can-do' team approach

To see the full job pack, please click 'Apply'.

Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.

Applications will close one minute before midnight on 24 November. Availability for interview is required w/c 2 December.

Salary: £22,160 with excellent benefits.

Other Information
WaterAid benefits include:

  • 36 days holiday (including Bank Holidays)
  • Option to buy an extra 5 days annual leave
  • We offer a generous pension plan with employer contribution of up to 10%
  • Flexible working conditions, including the opportunity for part-time work and home working up to 2 days a week
  • Season Ticket Loan
  • Free annual eye tests
  • Pay as You Give charitable giving scheme
  • Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
  • Sabbaticals
  • Volunteer Day


WaterAid is currently located at Durham Street, Vauxhall. However, we will be leaving our current location in the summer of 2020 (likely to be June/July 2020) and moving to 20 Canada Square, Canary Wharf. Therefore the London Office location and contract base, if you are successfully offered the role, will change. This will be discussed at the interview stage with you.

We are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

WaterAid is committed to ensuring that wherever we work in the world there is no tolerance for the abuse of power, privilege or trust. WaterAid reinforces a culture of zero tolerance towards any form of inappropriate behaviour, abuse, harassment, or exploitation of any kind. The safeguarding of our beneficiaries, staff, volunteers and anyone working on our behalf, is our top priority and we take our responsibilities extremely serious. All staff and volunteers are required to share in this commitment through our Global Code of Conduct. We will conduct the most appropriate pre-employment references and checks to ensure high standards are maintained.

WaterAid is an equal opportunities, disability-confident employer and committed to achieving the highest standards of diversity, fairness and equality. Should you have a disability and require any additional support, please contact us at careers@wateraid.org